Doesn’t need all the numbers in the colours, just confuses the issue. Red - off, yellow - non ba and green - on. The station status view is awful, only needs to show 3 colours. The 12 hour view is simply, totally insufficient. When compared to other 3rd party apps, it is way short of where it should be. The exact timings of when this gets to you will be somewhat dependent upon the next planned upgrade with the FRS as it is both a server and App update. In terms of the ability to reset your own password form the App – I am pleased to let you know that this functionality has already been worked on and will be coming in a future release. I believe the login messages you mention should already have been resolved following a server update at your Fire Service site. Thank you for taking the time to provide a review and we are glad the new App is making a difference for you. The ability to login using a PIN (every FireWatch user has one) rather than a password with special characters and numbers would be useful, especially when you are in a rush to book on/off, again similar to the above issue. This can make a big difference to appliance availability and could literally mean the difference between life or death for someone - PLEASE could you fix this issue? The ability to reset you own password would help SO much - at the minute we have to ask a line manager to reset it which causes a delay with accessing the app to book on/off. I then have to press login again to access the app even though I am using the same login and password as the first attempt. “Invalid_clientID” or “Unexpected character encountered while parsing value” which means absolutely nothing to me. When I attempt to log in I get a various different error messages that don’t provide any clue as to what the actual issue is eg. This app is a massive improvement over accessing FireWatch via a mobile browser (trying to access the map view on a small mobile screen was painful!), however there are some teething problems. Not quite perfect but a step in the right direction > Training course calendar – users can view and browse training course options directly from the app > Training request workflow – allows users to find training that matches their role and skills needs, utilising an automated, multi-step workflow for course booking > Actionable KPI charts – presents key role-based metrics that users can directly drill into and perform actions on > Holiday request workflow – request and approve leave from the app, which references live FRS contracts, post structure and hierarchy (via the main FireWatch solution) > Organisation-wide availability for managers – mobile-optimised view of FRS availability > Station availability – view current station and vehicle crewing information and upcoming changes > Book on/off – users can book on/off, or make future bookings > Employee calendar – allows users to manage time, bookings and availability from any location > ‘Roaming availability’ – with automatic detection of cover provision area using location services (optional) > Digitised attendance claims integrated with location services directly from the user’s mobile phone > ‘Push notifications’ automatically triggered by the FireWatch two-way mobilisation system interface, with the ability to confirm attendance and ETA > Bio-metric login – secure with options for face ID and fingerprint recognition The FireWatch app supports the following areas: You must be a licensed FireWatch user to be able to access and use this app.įireWatch integrates resource planning, response and prevention work – eliminating silos and providing minute-by-minute visibility of every fire service person and asset. FireWatch Mobile is our mobile app providing access to key features within our FireWatch® integrated Fire Service Management solution, a specialist ERP platform used to support Fire and Rescue Services in planning and managing their operations.
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